Return & Refund Policy

Cancellation Policy

1. Orders can be cancelled only before they are shipped.
2. Once an order has been dispatched, cancellation requests cannot be accepted through our website.

Return & Exchange Policy

1. Returns and exchanges are applicable only on eligible products. Product-specific return and exchange details are mentioned on the respective product pages.
2. Unless otherwise stated, eligible products can be returned or exchanged within 3 days from the date of delivery.
3. The Company reserves the right to modify, update, or withdraw the return and exchange policy without prior notice.
4. If reverse pickup service is unavailable at your location, you will be required to self-ship the product to our designated return address.
5. Return, exchange, or handling charges may apply depending on the nature of the request and location.
6. Refunds, where applicable, will be processed only after the returned product has been received and successfully inspected by our quality team.

Conditions for Return & Exchange

• Products must be unused, unwashed, and in their original condition.
• All original tags, labels, packaging, accessories, and invoices must be intact and included with the return shipment.
• Products that have been customized, personalized, or made-to-order are not eligible for return or exchange.
• Requests raised after the applicable return window mentioned on the product page will not be accepted.
• Items showing signs of use, damage caused by the customer, or missing components may be rejected.

Damaged, Defective, or Incorrect Products

1. In case you receive a damaged, defective, missing, or incorrect product, you must notify us within 48 hours of delivery.
2. An uninterrupted unboxing/open-box video recorded from the moment the sealed package is opened is mandatory for verification of any claim related to damaged, defective, missing, or wrong products.
3. Claims submitted without a clear open-box video may not be eligible for replacement, exchange, or refund.
4. Upon successful verification of the claim, we will arrange a replacement, exchange, or refund as applicable.

Refund Policy

1. Approved refunds will be processed to the original payment method or as store credit, as applicable.
2. Refund processing timelines may vary depending on the payment provider, bank, or financial institution.
3. Shipping charges, COD charges, and other service fees may be non-refundable unless the return is due to a verified seller error or product defect.

Note: By placing an order, you agree to the terms and conditions of this Return, Exchange, and Refund Policy.